Appointments
Make an appointment at the practice
To make an appointment, call us on 0115 950 1854 after 8am.
When making an appointment the receptionist will ask you for the reason for the appointment so we can make sure you see the right person for your needs.
Cancelling an appointment
If you can't attend your appointment, please contact the practice as soon as possible so we can offer it to someone else. You can do this over the phone, in person, or by text.
Patients who repeatedly fail to turn up to appointments without cancelling may be banned from booking further appointments.
Have a non-medical enquiry such as requesting a doctor's letter, referral follow-ups, or fit note renewal? You can use the Accurx system to request these online.
Simply head to this link and submit your enquiry from 8am every working day: https://florey.accurx.com/p/c84063
Urgent appointments
At the practice, 70% of our appointments are reserved as urgent, on-the-day appointments. To book an on-the-day appointment you need to ring the practice on 0115 950 1854 from 8.00AM and book in your appointment with the reception.
If you want to make a non-urgent appointment, or are ringing to get the results of a blood test, we advise to ring after 11am. This is to help ensure our phonelines do not get too busy, allowing us to answer calls quicker and manage appointments efficiently.
Enhanced Access appointments
This GP practices is offering evening and weekend appointments - either at this practice, or another NHS practice nearby, through the Enhanced Access service.
Appointments are available with a range of clinicians depending on your needs. Please speak to our reception team for more information, or to book an evening or weekend appointment.
Additional appointments are available:
Monday – Friday from 6.30 pm – 8pm
Saturday from 9am – 5pm
This is not a walk-in service; appointments are needed and can be booked with reception.
The service is supported by GP+ Nottingham City.
Additional appointments are available:
Monday – Friday from 6.30 pm – 8pm
Saturday from 9am – 5pm
This is not a walk-in service; appointments are needed and can be booked with reception.
The service is supported by GP+ Nottingham City.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Need an interpreter?
If you use sign language then arrangements can be made for a British Sign Language Interpreter to attend your appointment. An interpreting service is also available to patients whose first language is not English. Please ask about these services when making your appointment.
Chaperone
If you feel you would like a chaperone present at your consultation please inform your doctor or nurse who will be more than happy to help you.
Countersigning
Please note that GPs at our practice cannot sign passport forms or firearms licenses.
We understand it can be difficult to get an appointment at the moment. We find it frustrating too.
General practice across the country is facing extreme pressures and our practice is no different.
With a rising and ageing population in Nottingham, we now serve more patients with more diverse health needs than ever before.
At a time when demand is rising, funding is not rising at the same rate. This means we cannot hire the staff we need to provide appointments as quickly as we would like.
To combat these challenges, we have to work differently and use every option available to get you the care you need in the most efficient way. This may mean signposting you to other services which can handle your health needs quickly and effectively.
We will always do our best to work within these limitations to serve our patients as best we can. We constantly look at how we operate to ensure we are doing all we can to see as many patients as possible, and create a healthier Nottingham.